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Leverages business knowledge and experience in ensuring the accuracy of results Identifies opportunities to expand scope of work with other functional groups

Maintain an accurate global Windows Server team inventory, including spare partsĬoordinate System Operations’ reengineering efforts and partner with the Reengineering team to ensure cohesive and effective implementation of process improvement initiatives.

Identify and repair inconsistent server configurations in the global Windows Server estate.

Document processes, and ensure process is applied consistently across the global Windows server estate.

Strong communication and documentation skills.

Significant knowledge of security under Windows 2008/2012.

Knowledge of the following: Citrix XenApp / XenDesktop / VMWare Products (ESX, Virtual Center).

Timely response to support escalation requests and contribute to the Windows Server Team “follow-the-sun” server support model across Asia-Pacific and the Americas.

Ability to interpret and create scripts in at least one of the following languages: Powershell/.

Provide initial 1st and 2nd line support for all Microsoft server platforms and associated applications within the server estate

Maintain the Windows Server problem ticket queue and work to resolving the majority of tickets in this queue.Desirable additional experience of the following.